PRIVACY POLICY.
Privacy Policy
Evolve Human Performance Pty Ltd (ABN 39 689 896 964) ("we", "us", "our") provides strength and conditioning, semi-private coaching, personal training, performance testing and run coaching services, both in our Caringbah studio and online. We are committed to protecting your privacy and handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store and share your information, through our website and as a member or client.
1. Information We Collect
We collect the information we need to provide our services, which may include:
Your name, address, email, phone number and date of birth.
Emergency contact details.
Parent or guardian details for members under 18.
Payment and billing details. Card and bank details are stored securely by our payment processor, not by us.
Health information, such as injuries, medical conditions, medications and pre-exercise screening responses.
Training information, such as session data, heart rate, pace, lifting data, race results, technique videos and feedback you log.
Photos and video taken during sessions.
Website and marketing information, such as how you use our website, collected through cookies and pixels.
2. How We Collect It
We collect information directly from you when you enquire, sign up, complete our health questionnaire and waiver, book sessions, log training, message your coach or contact us. With your consent, we may also receive information from your physiotherapist, doctor or other health practitioner. For members under 18, we collect information from their parent or guardian.
3. Why We Collect It
We use your information to:
Deliver and tailor your coaching and programming safely.
Manage your membership, bookings and payments.
Communicate with you about your training and membership.
Respond to an injury or medical emergency.
Send you news and offers, if you have agreed to receive them.
Improve our services and website.
4. Health Information
Health information is sensitive information, and we only collect it with your consent and where it is needed to coach you safely. We only use it to deliver and adjust your training, and we never use it for marketing. We only share it with your consent, or where needed in a medical emergency or where required by law.
5. Photos and Video
We sometimes take photos and video during sessions and may share training highlights or race results in our marketing and social media. Your health questionnaire asks whether you consent to appearing in our marketing, and we respect your answer. For members under 18, we only use identifiable images with a parent or guardian's consent. You can change your preference at any time by emailing info@evolvehumanperformance.net. Technique videos you send your coach are only used to coach you and are never shared without your permission.
6. Who We Share Information With
We do not sell your information. We share it only with:
Our coaches and staff, who are bound by confidentiality.
Trusted service providers that help us run our business, including our membership and booking software, payment processor, training and coaching platforms, messaging apps, email and website providers, accounting software, and analytics and advertising services.
Health practitioners, with your consent or in an emergency.
Authorities, where required by law.
7. Group Messaging
Some members are invited to join optional group chats, such as our run group. Other members of a group may be able to see your name and phone number, and the messaging app's own privacy policy applies to your use of it.
8. Overseas Disclosure
Some of our service providers store data outside Australia, including in the United States and New Zealand. We choose reputable providers with appropriate security practices.
9. Marketing
If you subscribe to our emails, we may send you updates, offers and training content. You can unsubscribe from marketing emails at any time using the link in any email or by contacting us. You will still receive essential emails about your bookings, membership and account.
10. Cookies and Pixels
Our website uses cookies and pixels to analyse traffic and to show relevant ads through services such as Google and Meta. You can disable cookies in your browser settings, although some parts of the website may not work as well.
11. Storage, Security and Retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including using secure, access-controlled systems. We keep member records, including health questionnaires, waivers and signed agreements, for 7 years after you stop using our services. For members under 18, we keep records for 7 years after they turn 18 or stop training with us, whichever is later. After that, we securely delete or destroy them.
12. Accessing and Correcting Your Information
You can ask to access or correct the information we hold about you at any time by emailing info@evolvehumanperformance.net. We will respond within 30 days.
13. Complaints
If you have a concern about how we have handled your information, please email info@evolvehumanperformance.net. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
14. Changes to This Policy
We may update this policy from time to time. The current version will always be available on our website.
15. Contact Us
Evolve Human Performance Pty Ltd
Unit 3, 55 Willarong road, Caringbah, 2229, NSW
info@evolvehumanperformance.net
Last updated: 03/11/2026